In summary, we primarily collect personal information to:
- Administer the functions of this site, e.g. process sales, manage affiliate memberships (including the affiliate forum and public affiliate listings), as well as accept and respond to queries. Note that an affiliate membership with NIA is also an Australasian affiliate membership with EEG Education and Research (EEGer) – so we share personal information of our affiliates with EEGer.
- Add members to our neurofeedback community mailing list (from which it is easy to unsubscribe).
- Understand how visitors to this website use it so that we can improve the site and the services that we offer. We do this by using Google Analytics which is a standard practice tool for website management.
We do not collect your personal information to sell it to third parties and only share it with third parties in the reasonable circumstances which are discussed further below. As far as we know, we have taken sensible steps to keep your personal information secure, in particular we use a gateway provider to process all transactions so the sensitive data (e.g. credit card details) are not stored or processed on our servers.
Further details are given further below.
What personal information do we collect from the people that visit our website?
We do not actively collect information from visitors of our site except for the cases mentioned below.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site or provide us with feedback on our products or services.
Additionally, we do use Google Analytics which collects information on how visitors use our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products.
- To follow up with you after correspondence (live chat, email or phone inquiries).
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly that make your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act (CalOPPA)
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
- You can change your personal information by logging in to your account.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 10 business days of becoming aware that a data breach has occurred.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
If at any time you would like to unsubscribe from receiving future emails, either follow the instructions at the bottom of each email or contact us via this online form: https://www.neurotherapy.com.au/contact/.
This policy has been created to the best of our knowledge, however, we are not responsible for third party behavioural tracking (e.g. Google Analytics or any third party program that is not employed by us).
You agree to indemnify, defend, and hold harmless the Neurotherapy Institute of Australasia (NIA), its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Last edited on February 14, 2018